Frequently Asked Questions
What pet care brands does Inno Pharma Marketing carry?
We distribute three brands: Robust (oven-baked natural treats for joint, skin & coat, and dental support), Aniamor (tablets, syrups and sachets covering joint, liver, kidney, digestive, skin & coat, neurological and reproductive support), and Phyto Specialities (herbal veterinary syrups for supportive care alongside veterinary treatment, e.g. kennel cough, distemper, parvovirus and tick-borne conditions). Full catalog: /shop.
What types of products do you sell?
Syrups, chewable tablets, single-dose sachets and oven-baked treats — spanning everyday nutrition and wellness support (joint, skin & coat, digestive) through to veterinary-guided supportive-care syrups for specific conditions.
Are these products safe, and how should I use them?
Always follow the dosage on the product label. Several Phyto Specialities products are supportive-care formulas intended for use under veterinary guidance, not a substitute for veterinary treatment — check the individual product page's dosage & usage section, and consult your vet for anything condition-specific.
Do you ship nationwide in Malaysia?
Yes — we deliver across all Malaysian states via our courier partner. Shipping cost is calculated automatically at checkout from your postcode.
Do you offer wholesale or bulk pricing?
Yes, for vet clinics, pet shops, grooming centers, pet hotels, training centers and pet cafés. Submit your business details at /wholesale and our team will follow up with volume pricing.
Can I set up a recurring subscription?
Selected products offer "Subscribe & Save" (10% off) directly on the product page, with delivery every month, 2 months, or 3 months. You can change frequency, update your card, or cancel anytime from the manage-subscription link in your confirmation email.
How do I track my order?
You'll get an email the moment your order ships with a tracking number and a direct tracking link. You can also check status anytime at /orders/lookup using your order number and email.
What's your returns policy?
If an item arrives damaged, faulty, or incorrect, contact us within 7 days of delivery for a replacement or refund. For safety reasons, opened pharmaceutical or perishable items can't be returned unless faulty.
How can I contact you?
Email innopharma23@gmail.com or WhatsApp +60 12-287 5161 — we typically reply within 1-2 business days.