Privacy Policy
Last updated: 27 September 2026
Inno Pharma Marketing (“we”, “us”) distributes pet care pharmaceuticals, nutrition and grooming supplies in Malaysia through this website. This policy explains what personal data we collect, why, and how it’s handled, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).
What we collect
- Order details: name, email, phone number and delivery address, collected at checkout to fulfil and ship your order.
- Wholesale inquiries: business name, contact name, email and phone, collected via the wholesale form.
- Subscriptions: your email and subscription details, if you set up a recurring order.
- Usage data: pages visited, products viewed and general device/browser information, collected automatically via analytics and advertising pixels (see below).
How we use it
- To process and deliver your order, including sharing your name, phone and address with our courier partner to arrange delivery.
- To send order confirmations, shipping/tracking updates and, unless you opt out, review requests and cart-reminder emails.
- To respond to wholesale inquiries.
- To measure site performance and marketing effectiveness, and show relevant ads on Google, Meta (Facebook/Instagram) and TikTok.
Cookies & advertising pixels
We use Google Analytics (GA4), Meta Pixel and TikTok Pixel to understand site traffic and measure ad performance. These set cookies and may share hashed contact details (e.g. a hashed email) with Google, Meta and TikTok for ad measurement and matching — never your raw name, address or payment details. You can block these cookies in your browser settings at any time; the site still works without them.
Who we share data with
- Stripe — processes your payment. We never see or store your full card number.
- EasyParcel — books courier pickup/delivery using your delivery address and phone number.
We do not sell your personal data to third parties.
Data retention
Order records are kept for as long as needed for accounting, warranty and legal purposes. Wholesale inquiries and abandoned-cart records are kept for a reasonable follow-up period and can be deleted on request.
Your rights
Under the PDPA, you can ask us what personal data we hold about you, request a correction, or ask us to delete it (where we’re not required to keep it for legal/accounting reasons). Contact us using the details below.
Contact
Questions about this policy or your data: email innopharma23@gmail.com or WhatsApp +60 12-287 5161.