Shipping & Delivery Policy
Last updated: 6 November 2026
We deliver to every state in Malaysia. Orders of RM100 or more ship free. We don’t ship outside Malaysia.
Shipping rates
| Destination | First 1 kg | Each extra kg | RM100+ order |
|---|---|---|---|
| Peninsular Malaysia | RM6.50 | RM1.50 | Free |
| Sabah, Sarawak & Labuan | RM13.50 | RM3.00 | Free |
The exact rate for your postcode and parcel weight is calculated automatically at checkout, before you pay. The free-shipping threshold is checked against your order total after any promo discount.
Delivery times
- Processing: 1–2 business days. Orders paid before 2:00 PM, Monday to Friday are usually packed the same day.
- Peninsular Malaysia: 2–4 business days after dispatch.
- Sabah, Sarawak & Labuan: 5–7 business days after dispatch.
Public holidays and courier delays (for example during festive seasons or floods) can add a few days.
Couriers and tracking
We ship with DHL eCommerce or Pos Laju, booked through EasyParcel. As soon as your parcel ships we email you the tracking number and link. You can also check any time on the Track an Order page with your order number and email.
Damaged or missing parcels
If your parcel arrives damaged or doesn’t arrive, tell us within 7 days of the delivery date and we’ll sort it out — see our Returns & Refund Policy.
Wholesale and trade orders
Vet clinics, pet shops and other businesses can arrange bulk delivery terms through our wholesale enquiry form.
Questions
WhatsApp +60 12-287 5161 or email innopharma23@gmail.com.